Refund policy.

We want Novak Tools purchases to be straightforward. If a paid product is not suitable, contact us within 14 days of the original purchase.

14-day refund period

You may request a refund within 14 calendar days of the original purchase. Include the order email address and order number, but never send payment-card details or a full licence key.

How to request a refund

Email novak.marek.93@gmail.com or use the support route shown on your checkout receipt. State the product, order number and a short reason so we can identify compatibility or product issues.

What happens after a refund

The merchant of record processes approved refunds to the original payment method. Processing time depends on the payment provider. The corresponding paid licence may be deactivated; stop using and uninstall the paid edition. Geometry already created in your SketchUp files remains in the model, and you may continue with the Free edition where available.

After 14 days

Requests made later are reviewed where the software is materially defective, was misdescribed, cannot be delivered or applicable law requires a remedy. Updates, support and reasonable troubleshooting may be offered before a refund where appropriate. This policy does not limit mandatory consumer rights.

Beta and Free editions

No purchase refund applies to free downloads or no-charge beta access. A paid order made after beta participation is covered by this policy.

Paid sales are not open yet. The merchant of record and checkout-specific terms will be identified before purchase.